Privacy Policy

1. Introduction

At OnMove South Gate Tree Services ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tree care services in South Gate, CA and surrounding areas.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect several types of information from and about you:

Personal Information: When you request a quote or service, we collect your name, address, email address, phone number, and property details necessary to provide accurate estimates and complete tree care services.

Payment Information: If you make payments through our website, we collect billing information including credit card details, processed securely through third-party payment processors.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, access times, and pages viewed. This helps us improve our website and services.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, maintain, and improve our tree care services
• To respond to your inquiries and provide customer support
• To send you service-related communications, including quotes and appointment confirmations
• To process payments and fulfill service requests
• To send you marketing communications if you have opted in (you may opt out at any time)
• To comply with legal obligations and protect our rights
• To improve our website and understand how visitors use our online services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, scheduling software, or website hosting
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information for any other purpose with your explicit consent

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to certain exceptions
• Opt-Out: You may opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (note that we do not sell personal information).

To exercise your CCPA rights, please contact us using the information below. We will verify your identity before processing your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

OnMove South Gate Tree Services
4519 Mason St, South Gate, CA 90280
Phone: (323) 880-1702
Email: hello@southgatetreeservices.com